Return Policy
Last updated: August 2, 2026
Your satisfaction matters to us. Because fragrances are personal-care products, we follow the policy below to keep things fair and hygienic for everyone.
Eligibility for Returns
We accept returns within 48 hours of delivery only if:
- The product is damaged, defective, or leaking on arrival; or
- You received the wrong item; and
- The item is unused, unopened, and in its original sealed packaging.
Non-Returnable Items
For hygiene and authenticity reasons, we cannot accept returns of fragrances that have been opened, used, unsealed, or tested, or items returned after the 48-hour window, unless they arrived damaged or incorrect.
How to Request a Return
- Contact us within 48 hours of delivery at info@suwandaperfumes.com or +94 76 461 0007.
- Include your order number and clear photos/video showing the issue (especially for damaged or incorrect items).
- Our team will review your request and respond with the next steps.
Refunds & Replacements
- Once your return is received and inspected, we'll notify you of the outcome.
- Approved cases are resolved by replacement (subject to stock) or refund.
- Refunds are issued via the original payment method or bank transfer, typically within 7 business days of approval.
- Delivery charges are non-refundable unless the return is due to our error.
Damaged or Wrong Items
If your order arrives damaged or incorrect, please do not discard the packaging. Contact us right away with photos and we will make it right at no extra cost to you.
Order Cancellations
Orders can be cancelled before they are dispatched. Once an order has shipped, it falls under the return conditions above.
Contact
Need help with a return? Email info@suwandaperfumes.com or call +94 76 461 0007. See also our Delivery Information.